Help Center

Find answers, get support, and learn how to make the most of RailScanPro

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Getting Started

🚀 Quick Setup

Get up and running with RailScanPro in minutes. Create your account, set up your organization, and start cataloging your collection.

  • Create your RailScanPro account
  • Set up your organization or club
  • Choose your subscription plan
  • Add your first inventory items

📱 Mobile Quick Start

RailScanPro works great on mobile devices for inventory capture and management on the go.

  • Access your collection anywhere
  • Take photos for AI analysis
  • Check inventory at train shows
  • Share items with club members

Frequently Asked Questions

What is RailScanPro?

RailScanPro is a comprehensive digital inventory management system designed specifically for model railroad collectors, clubs, and museums. It combines advanced Vision AI with estate planning tools to help you catalog, value, and manage your collection.

How does the Vision AI work?

Our Vision AI analyzes photos of your model trains to automatically identify manufacturers, road names, numbers, and other details. Simply upload a photo and our AI will extract key information to help catalog your items quickly and accurately.

Can I use RailScanPro for estate planning?

Yes! RailScanPro includes comprehensive estate planning features including valuation tracking, beneficiary management, appraisal history, and insurance documentation - all following NMRA estate planning guidelines.

Inventory Management

📦 Adding Items

Learn how to add new items to your inventory using our AI-powered system.

  • Take photos of your items
  • Let AI extract details
  • Review and refine information

📊 Organization

Organize your collection with categories, tags, and custom fields.

  • Create custom categories
  • Advanced search and filtering
  • Export to Excel/PDF

Vision AI Analysis

🤖 AI-Powered Recognition

Our advanced Vision AI can recognize and catalog model trains with impressive accuracy.

What AI Can Detect:

  • Manufacturer
  • Road Name
  • Road Number
  • Scale/Gauge
  • Era/Period

Photo Tips:

  • Good lighting
  • Clear, focused images
  • Multiple angles
  • Include packaging when available

Subscriptions & Billing

💳 Plan Management

Manage your subscription and billing preferences.

📈 Usage Tracking

Monitor your plan usage and limits.

  • AI Vision credits used
  • Storage space consumed
  • Team member count
  • Monthly usage reset date

Troubleshooting

🔧 Common Issues

Photos won't upload

  • • Check file size (max 10MB per image)
  • • Ensure stable internet connection
  • • Try refreshing the page
  • • Check browser permissions for file access

AI analysis seems incorrect

  • • Retake photos with better lighting
  • • Include multiple angles of the item
  • • Manually correct and save improvements
  • • Report persistent issues to support

Contact Support

📧 Email Support

Get help via email for non-urgent issues.

Response time: 24-48 hours

📚 Documentation

Detailed technical documentation and guides.

Self-service resources

💬 Community

Connect with other RailScanPro users and share tips.

Peer-to-peer support